Do you have a question?
Please contact us via email, contact form or phone
+49-7243-2167-23 (head office, Germany) or directly your local contact.
Note
As a logged in user your personal information from your account will be filled into the form. So you can save a lot of time and don't need to fill the form completely for every return. Here you can login.
More than one product?
Do you want to return more than one product? Just click here to call the form again after sending it.
Do you want to return a camera for repair?
Please make sure, it is a question of hardware defects, before you return the VC Smart Camera. Please exlcude programming or operating system errors by appropriate tests. When you're not sure, if it's a hardware or software problem, please don't hesitate to contact our support via email or phone +49 7243 2167-0.
Check list of possible defects:
- Communications errors are often caused by wrong settings (IP address, etc.). Please refer to the appendix of the Getting Started guide.
- Suspected flash eprom faults are often programming errors.
- Please exclude faults caused by damaged accessories and other equipment.
- Test the camera with shell functions or VC demo programs using the same functionality.
- Please also check our Knowledge Base for known errors, advice and test programs!
Please fill in the following form as detailed as possible, this accelerates the repair process considerably.