Form: Vision Components GmbH

You are here: Service & Support / Return/Repair Service / RMA repair

Do you have a question?

Please contact us via email, contact form or phone
+49-7243-2167-23 (head office, Germany) or directly your local contact.

Note

As a logged in user your personal information from your account will be filled into the form. So you can save a lot of time and don't need to fill the form completely for every return. Here you can login.

Help

Do you need help dealing with the RMA? Please don't hesitate to give us a call, we're glad to help you + 49 7243 2167-0.

More than one product?

Do you want to return more than one product? Just click here to call the form again after sending it.

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Terms of Repair

Every camera is scrutinized after receipt. Since VC Smart Cameras are high-end-products, this analysis is very complex.

Please observe:
If you send products free from defects without contacting our support in advance, we have to charge 50 € (plus return costs) due to the complex repair test (also during warranty period).

Warranty

Of course, we repair your VC Smart Camera at no charge during the first two years. (This is only valid regarding manufacturing or material defects, damages due to customer mishandling are excluded.)

VC repair flat rate

If your VC Smart Camera is no older than five years, we offer as a special service a repair flat rate for only 99 €/149 US$ (plus shipment). Damages due to customer mishandling, mechanical or overvoltage damage e.g., are excluded. With the VC repair flat rate you get back your Smart Camera in a quick and cost-efficient way!

Repair on T&M basis

Repair of VC Smart Cameras older than five years or damaged by inapropriate handling will be charged on a time and material basis. Of course, we compile then always a calculation for 100 €/149 US$ which will be offset if you place the order.

Accept Terms of Repair*

Yes, I accept the Terms of Repair.