1. Follow this link (or the spanner symbol on the VC Support page) to access the RMA request form
2.  Test carefully if your camera has a software or hardware problem. If in doubt, contact VC Support.
3. Fill in the camera details, the fault description and your contact details. Please specify the fault description as detailed as possible.
4. Select your VC Smart Camera distributor or dealer - this will automatically tell you the correct shipping address.
   
5. Submit your RMA request.
6. Print out the summary page and include it with your camera shipment.
   
7. Use the browser back button to save time when obtaining more than one RMA number. Remember to update the camera details and fault description in this case.
8. An email summary will be send to the email address specified.

This RMA tool soon offers more usefull features:

•  Less data to fill in - after loging in your details are automatically inserted.
  

• Tracking of your camera repair - after loging in the status of each camera repair is displayed (received, repaired, sent back, etc.)