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Please always request an RMA number using this form prior to sending a camera for repair!

Upon completion this form automatically generates a RMA number.

Please always include the RMA number and fault description with each camera shipped

For this you can either print out the summary sheet displayed or the corresponding email sent to the specified address.

Shipping Address:
Depending on your country of residence, please select the correct entry (from within or outside the European Union), or we may not get your shipment through customs!

Repair Costs:
VC processes warranty repairs free of charge (covering manufacturing and material faults – excluding user damage) for a period of 2 years after the date of purchase.
Even after the expiry of the warranty period, Vision Components repairs manufacturing and material faults for a cost contribution of only 50€ per camera repair - including parts and labor. This extended warranty is valid for a period of another 3 years (up to 5 years after the date of purchase).

Fault description questionnaire:

Please provide detailed fault descriptions - especially if the malfunction is not obvious!

Vision Components' Reparaturbedingungen

Hardware- or Software fault?
Please only send cameras with a proven hardware fault.
Please test carefully that the fault observed is not due to a software error:

Communication problems are often due to wrong settings (IP addresses, etc.). Please refer to the appendix of the „Getting Started VC…“ guide!
Suspected flash faults are usually programming errors.
Please exclude faults due to defect accessories and 3rd party equipment!
Test the camera with VC demo programs, using the same functionality!
When compiling code, ensure you are using a compatible setup (Compiler-, library- and camera operating system version).
Vision Components can only accept repair shipments from direct customers. If you have not purchased the camera from Vision Components, please contact your point of sales!
Please also check the „Knowledge Base" for known errors, advice and test programs prior to shipping a camera!
Contact VC Support, in case a hardware fault is uncertain!
Cameras that do not show any hardware fault at the VC service center incur an inspection fee of 50€ plus return shipment costs. This fee is waived in case VC Support requested the camera shipment.

I accept Vision Components’ repair conditions (please tick box)

RMA Questionnaire – Page 1

Please fill out the following form to get an RMA-Number:

1. General camera information:

Vision Components original serial number and model name (if VC identification label has been removed, use the shell command : "$ type #ID"):

VC serial number S/N

For fastest repair, please describe the technical problem as detailed as possible

2. Faulty video output / camera image / suspected sensor problems:

Das Kamera Bild wird auf dem Video Ausgang nicht korrekt dargestellt- eventuell fehlerhafte Videoausgabe

Das Kamera Bild wird zwar nicht korrekt am Video Ausgang dargestellt, lässt sich aber von DRAM / Flash Speicher herunterladen

Bild wird nicht korrekt im DRAM gespeichert / kein Bild im DRAM

Suspected CCD sensor fault.

Spots on image – possible dust on CCD.

no live image

RMA Questionnaire – Page 2

3. Standard interface (LAN or RS232) does not work correctly:

No communication can be established after power up (see appendix "Getting Started VC…")

No communication after VCRT operating system update.

4. SPS / Spannungsversorgungsschnittstelle arbeitet nicht korrekt:

Digital IO’s do not work (check with "port.c").

Suspected power supply problem (no "warm up", low voltage).

No communication and camera housing does not warm up after power up.

5. Trigger / Bedienpanel / zusätzliche serielle Schnittstelle funktioniert nicht:

no image acquisition with external trigger signal (check with trigin.c).

no trigger out signal during exposure (check with trigin.c).

Keypad does not work.

Encoder interface does not work where available (see Encoder.pdf).

Additional RS232 interface does not work (check with test_kbd2.c).

6. Other interface problem – please specify. How observed / tested?

RMA Questionnaire – Page 3

7. Mechanical damage of:

Housing

Interfaces (HRS connectors)

Mechanical damage to other components – please describe:

8. Suspected memory hardware faults:

Suspected EEPROM fault (rare – please test with demo programs).

Suspected DRAM fault (rare – please test with demo programs).

Suspected SD card fault – please send kernel log "$kl" to VC Support!

9. Other hardware faults:

The real time clock does not work where available (see VC4XXX.pdf).

Real time clock battery always flat

Camera temperature is high – check with "$time"

The camera does not boot at all.

Other hardware defects, not mentioned above – please describe

RMA Questionnaire – Page 4

10. Hardware Update or modification required:

Change from Serial to Ethernet camera (VC20XX models)

Change from VCRT4 zu VCRT5 Hardware (older VC20XX Models)

Integration of Encoder interface required (VC4XXX Models S/N XX0XXXX)

Other hardware changes required not mentioned above:

11. Other technical problems not mentioned above:
How observed and tested?

RMA Questionnaire – Page 5

12. Type of Repair – please select one:

Warranty repair - within 2 years after date of purchase, defect due to manufacturing or material faults – free of charge.

Extended warranty repair – 2 to 5 years after date of purchase, defect due to manufacturing or material faults - cost contribution of only 50€ per repair including parts and labor

Cameras older than 5 years – repair at cost.

Fault due to user damage (mechanical damage, operating error, exceeding specifications, wrong cabling, etc.) – at cost.

13. Special Requests:

Quote required prior to repair (more costly and time consuming than warranty or extended warranty repairs) - cost contribution 100 €.

Return of a loan camera (when ordered as part of a loan system).

Return of items ordered in error – after prior agreement with VC Sales only!

Detailed repair report required - cost contribution 100 €.

Other requests:

RMA Questionnaire – Page 6

14. Your details:
Your details are completed automatically if you are logged in!

Your Email address:

Company based within the European Union

Company based outside the European Union

First name:

Last name:

Company:

Addition:

Street:

Zip-Code:

City:

State:

Country:

Phone:

Fax:

Your additional message:

RMA Questionnaire summary

Please print VC RMA and place them into the package!

despatcher:

Address:

RMA-NR:

Serialnumber:

Model:

(cb3_1)

(cb3_2)

(cb3_3)

(cb3_4)

(cb3_5)

(cb3_6)

(cb4_1)

(cb4_2)

(cb4_3)

(cb4_4)

(cb4_5)

(cb4_6)

(cb4_7)

(cb4_8)

(cb4_9)

(cb4_10)

(mb4_1)

(cb5_1)

(cb5_2)

(mb5_1)

(cb5_3)

(cb5_4)

(cb5_5)

(cb5_6)

(cb5_7)

(cb5_8)

(cb5_9)

(mb5_2)

(cb6_1)

(cb6_3)

(cb6_2)

(mb6_1)

(mb6_2)

(cb7_1)

(cb7_2)

(cb7_8)

(cb7_3)

(cb7_4)

(cb7_5)

(cb7_6)

(cb7_7)

(mb7_1)

Absender:

(tb8_1)

(tb9_1)

(tb9_2)

(tb9_3)

(tb9_4)

(tb9_5)

(tb9_6)

(tb9_7)

(tb9_8)

(tb9_9)

(tb9_10)

(tb9_11)

(mb8_1)

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