RMA Number Request Form

Please always obtain a RMA number to shipping a camera for repair!

Upon completion this form automatically generates a RMA number.

Please always include the RMA number and a fault description to your camera shipment.

Shipping Address:

Depending on your local distributor. Please check at the bottom of this form.

Repair / Hardware Upgrade Costs:

Warranty repairs are free of charge (unless user damage) - even after expiry of the warranty period most repairs / upgrades are done at a smal fee. Check with your local distributor for details.

Hardware or Software fault?

To save time and costs, please only send cameras with definite hardware faults.
Please ensure the failure is not due to:

• A SW problem (for instance most suspected Flash errors are SW problems / Communication errors are often due to wrong IP settings, etc.)
• Hardware failure of accessories (cables, connected sensors, etc.)

Check the VC documenstation and the Knowledge Base / FAQ for possible SW errors.
If in doubt please contact Vision Components Support for assistance!

Vision Components can only accept products for repair that have been directly sold from us or one of our authorised distributors.
Please contact your point of sale, if you have purchased a VC Smart Camera from another vendor!

For obtaining an RMA number, please fill in the following questionaire:

Vision Components' Original Serial Number (if the S/N sticker is removed, use the shell command "$type #ID"):

serial-number:

Vision Components camera model (i.e. VC4038):

model-name

Please specify the technical problem:

Problem with the camera image / CCD sensor:

Lan / Standard serial V24 RS232 Interface does not work correctly:

PLC IO / Power Supply Interface does not work

Trigger / Keypad / 2nd Serial -interface does not work correctly:

Mechanical Damage to:

Suspected Memory hardware problems:

Other hardware problems:

Hardware Upgrade / Modification required:

Special requests:

Other technical problems not mentioned above:

Your email:

Your Message:

Please select your area

Please attend to select Your Location:      Outside Europe Europe

Your Address:

First name:
Last name:
Company:
Addition
Street:
Zip-code:
City:
State
Country:
Fon:
Fax:

= Required