Return & Repair

We help you, if you get stuck!

Do you want to return an intelligent camera?

The following pages provide you with all information (delivery address, return material authorization (RMA) number) necessary to return a VC product. Please fill in one form for every single camera, print it then and attach it to the camera. Thus, we reveice all relevant data and are able to process your request as quickly as possible.

Please observe: Due to customs regulations we're only able to accept deliveries from direct customers. Please contact the distributor/local partner from whom you bought the VC product.

Repair service VC smart cameras - Icon with tool


Did you check if it's a hardware or software defect? Please click for more information in our FAQs.

If it's a hardware defect, you'll receive all necessary information for our repair service with the next step.

Return and repair of VC smart cameras - Icon with parcel

Return VC products & loan systems

For every return of VC goods a RMA number is obligatory. Please fill in this form (see link below), if you want to return

  • a loan system or
  • a wrong delivery.

Thank you!


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