Return & Repair

We help you, if you get stuck!

Do you want to return a Smart Camera?

The following pages provide you with all information (delivery address, return material authorization (RMA) number) necessary to return a VC product. Please fill in one form for every single camera, print it then and attach it to the camera. Thus, we reveice all relevant data and are able to process your request as quickly as possible.

Please observe: Due to customs regulations we're only able to accept deliveries from direct customers. Please contact the distributor/local partner from whom you bought the VC product.

Repair

Did you check if it's a hardware or software defect? Please click for more information in our FAQs.

If it's a hardware defect, you'll receive all necessary information for our repair service with the next step.

Continue

Return VC products & loan systems

For every return of VC goods a RMA number is obligatory. Please fill in this form (see link below), if you want to return

a loan system or
a wrong delivery.

Thank you!

Continue

CARRIDA Park Management Tool

Reading License Plates and Counting Cars

VC LibQ based on Halcon for fast application development with embedded vision systems

More pixels, more frames, low-noise

Return & Repair

Do you want to return a Smart Camera?

Repair

Return VC products & loan systems

Smart cameras, great ideas.