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The following pages provide you with all information (delivery address, return material authorization (RMA) number) necessary to return a VC product. Please fill in one form for every single camera, print it then and attach it to the camera. Thus, we reveice all relevant data and are able to process your request as quickly as possible.
Please observe: Due to customs regulations we're only able to accept deliveries from direct customers. Please contact the distributor/local partner from whom you bought the VC product.
Did you check if it's a hardware or software defect? Please click for more information in our FAQs.
If it's a hardware defect, you'll receive all necessary information for our repair service with the next step.
For every return of VC goods a RMA number is obligatory. Please fill in this form (see link below), if you want to return
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