Contact our team
+49 7243/2167-24 info@vision-components.com

Repair

Part of a Smart Camera: Our smart repair service.

Do you want to return a camera for repair?

Please make sure it is a question of hardware defects, before you return the VC Smart Camera. Please exclude programming or operating system errors by appropriate tests. If you aren't sure, whether it's a hardware or software problem, please don't hesitate to send us a support request or give us a call: +49 7243 2167-0.

Check list of possible defects:

  • Communication errors are often caused by wrong settings (IP address, etc.). Please refer to the appendix of the Quickstart VC guide.
  • Suspected flash eprom faults are often programming errors.
  • Please exclude fauls caused by damaged accessories and other equipment.
  • Test the camera with shell functions or VC demo programms using the same functionality.
  • Please also check our Knowledge Base/FAQs for known errors, advice and test programms!

Please fill in the following form as detailed as possible, this accelerates the repair process considerably.

Questionnaire for RMA completion

Terms of Repair
Every camera is scrutinized after receipt. Since VC Smart Cameras are high-end-products, this analysis is very complex.


Please observe:
If you send products free from defects without contacting our support in advance, we have to charge 99 €/149 US$ (plus return costs) due to the complex repair test (also during warranty period).

Warranty

Of course, we repair your VC Smart Camera at no charge during the first two years. (This is only valid regarding manufacturing or material defects, damages due to customer mishandling are excluded.)


VC repair flat rate
If your VC Smart Camera is no older than five years, we offer as a special service a repair flat rate for only 99 €/149 US$ (plus shipment). Damages due to customer mishandling, mechanical or overvoltage damage e.g., are excluded. With the VC repair flat rate you get back your Smart Camera in a quick and cost-efficient way!


Repair on T&M basis
Repair of VC Smart Cameras older than five years or damaged by inapropriate handling will be charged on a time and material basis. Of course, we compile then always a calculation for 100 €/149 US$ which will be offset if you place the order.

* Required fields
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General Information

Which camera do you want to return? Please fill in the model and the serial No.

* Required fields
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go to step 3

Error Description

Please select at least one check box for each error desription. In case the error does not occur with your camera, please choose "Does not apply".

1. Faulty video output/camera image*
2. Standard interface (LAN or RS232) does not work correctly*
3. SPS/Power supply interface does not work correctly*
4. Trigger/keypad/additional serial interface does not work*
5. Mechanical damage of*
6. Suspected hardware memory faults*
7. Other hardware faults*
8. Hardware update or modification required*
9. Other technical problem, not mentioned above. How did you observe and test it?

Please note:

Please check the data you filled in on the following page (corrections are possible there, too). After sending the data please print out the confirmation page and attach it to the delivery. The RMA number is generated automatically. You can find it on the page printed as well as in the confirmation you get via email.


* Required fields
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Generate RMA number and check data

Your RMA number will be generated now. Please insert the anti spam code and click "Check request".

General Information

Salutation -
Title -
First Name -
Last Name -
Company -
Street -
No. -
ZIP -
City -
Country -
Phone number -
Fax number -
Email address -
Product no./Camera model -
Serial number (S/N) -

Error Description

back
Check data

Thank you!

Your RMA no. is:

General Information

Salutation -
Title -
First Name -
Last Name -
Company -
Street -
No. -
ZIP -
City -
Country -
Phone number -
Fax number -
Email address -
Product no./Camera model -
Serial number (S/N) -

Error Description



Thank you.
You successfully completed the RMA form. You will receive a confirmation email within the next minutes.

Please print this page and attach it to your return consignment!

Please make sure to send your package to the correct address (due to customs regulations):

Your office is located WITHIN the EU:

Fieger Elektronic GmbH
An der Rossweid 18
76229 Karlsruhe
Germany

Your office is located OUTSIDE the EU:

Vision Components GmbH
Ottostr. 2
76275 Ettlingen
Germany

Please observe to specify all cameras' serial numbers in the proforma invoice. This accelerates the customs process considerably.


Thank you very much for your message.
We try to answer your request as soon as possible and take care of your concern.

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