For every return of VC goods, a RMA number is obligatory. Please fill in this form (link below), if you want to return a
loan system or
Please fill one form for every single camera, print it then and attach it to the camera. Thus, we receive all relevant data and are able to process your request as quickly as possible.
Due to customs regulations we're only able to accept deliveries from direct customers. Please contact the distributor from whom you bought the VC product.
Each camera will be examined after receiving. Considering that the VC Smart Cameras are high-end products, the diagnostic process is very complex.
If returned products and loan systems are improperly damaged, we take the liberty of preparing an account according to the materials input and the expenditure.
The data collected in this form related to person and product are necessary to organize the repair process or the return of goods process. By sending this form you accept voluntarily the data processing for the purpose of repair or return of goods.