Contact our team
+49 7243/2167-24 info@vision-components.com

Return of VC goods or loan system

Tested. And, hopefully, approved.

Return of VC products (no repair)

For every return of VC goods, a RMA number is obligatory. Please fill in this form (link below), if you want to return a

  • loan system or
  • wrong delivery.

Please fill one form for every single camera, print it then and attach it to the camera. Thus, we receive all relevant data and are able to process your request as quickly as possible.

Please observe:

Due to customs regulations we're only able to accept deliveries from direct customers. Please contact the distributor from whom you bought the VC product.

Returning conditions

Each camera will be examined after receiving. Considering that the VC Smart Cameras are high-end products, the diagnostic process is very complex.

If returned products and loan systems are improperly damaged, we take the liberty of preparing an account according to the materials input and the expenditure.

Return of goods

Please use original packaging if at hand. Unfree deliveries will be refused.


* Required fields
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Details

Which VC product you would like to ship? Please enter the product's name and the serial number (if existing).

* Required fields

Please note:

Please check the data you filled in on the following page (corrections are possible there, too). After sending the data please print out the confirmation page and attach it to the delivery. The RMA number is generated automatically. You can find it on the page printed as well as in the confirmation you get via email.

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go to step 3

Check request

Your RMA No. will be generated now. Please click "Check request".

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Check request

Check data

Salutation -
Title -
First Name -
Last Name -
Company -
Street -
No. -
ZIP -
City -
Country -
Phone number -
Fax number -
Email address -
Product no./Camera model -
Serial number (S/N) -
Reason for return -
Misc./Comment -
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Send form

Thank you!

Your RMA no. is:

Salutation -
Title -
First Name -
Last Name -
Company -
Street -
No. -
ZIP -
City -
Country -
Phone number -
Fax number -
Email address -
Product no./Camera model -
Serial number (S/N) -
Reason for return -
Misc./Comment -


Thank you.
You successfully completed the return form. You will receive a confirmation message within the next minutes.

Please print this page and send it along with your return consignment!

Please make sure to use the Vision Components home address when sending us your camera:

Vision Components GmbH
Ottostr. 2
76275 Ettlingen
Germany

Important information for customers located outside EU:

Please list the serial numbers of all Smart Cameras in the package in the enclosed proforma invoice. This will accelerate the customs clearance.


Thank you very much for your message.
We try to answer your request as soon as possible and take care of your concern.