Privacy policy

Data Protection Declaration of Vision Components Gesellschaft für Bildverarbeitungssysteme mbH

The protection of your private sphere when using the Vision Components GmbH website is an important issue for us. For this reason we are in agreement with the applicable legal regulations (GDPR) for the protection of personal information and data security.

Use data

By accessing the Vision Components GmbH website, information is automatically sent to the server of our website from the browser you use on your end device. This information is temporarily stored. Here, the following information is recorded without any action on your part and is stored until its automatic deletion:
  • IP address of the requesting computer,
  • Date and time of access,
  • Name and URL of the retrieved file,
  • Website from which access came (referrer URL),
  • Browser used and, where applicable, the operating system of your computer and the name of your access provider.
The above mentioned data is processed by us for the following purposes:
  • Ensuring a smooth website link connection,
  • Ensuring the convenient use of our website,
  • Name and URL of the retrieved file,
  • Evaluation of system security and stability,
  • Further administrative purposes.
Our justified interest results from the above listed data acquisition purposes. We never use the collected data for the purpose of drawing conclusions about you personally. Furthermore, we use website cookies and analytics services when you visit our website. More details follow below.

Registration for our newsletter

If you subscribed for our news­letter, we use your email address for the purpose of sending your our newsletter at irregularly intervals with information on products, events and general information about our company. With every newsletter we do a performance measure­ment to improve content and technical issues of our services. We track if emails are opened and which links are clicked upon. These data can be assigned to the user for technical reasons. Providing email address, name and country is sufficient. Unsubscribing is possible anytime. You can unsubscribe anytime using the unsubscribe link at the bottom of the newsletter or by emailing us: info@vision-components.com Data processing for the purpose of sending newsletters is done on the basis of your voluntarily provided consent.

Using our contact form

You can contact us anytime by using our contact form. Providing a valid email address, your first and last name as well as other data is required for us to know, who sent the inquiry and enables us to answer your request. More details can be provided voluntarily. Data processing for the purpose of making contact with us is done on the basis of your voluntarily provided consent.

Using our RMA and return form

For returning goods for repair or replacement, an mandatory RMA number is automatically generated after filling in the RMA or return form on our website. All collected personal and product related data with this form are necessary to accomplish a repair or replacement. Data processing for the purpose of repair or replacement is done on the basis of your voluntarily provided consent.

Forwarding of data

It is our intention to obtain personal information only by fair and lawful means, and to use the personal data to service your needs and requests. We may also use personal data to process an order made through the website, including shipping and returns for replacement and repair, and for organizing and submitting customer satisfaction reviews. We may also use such personal data to support marketing for our products and services and to enhance the content and use of our website.
Furthermore, data collection in our online forms, at trade shows or at the phone serves the purpose to optimize customer services, general and especial contact approach as well as initial business contacts.
As a global company, in order for Vision Components GmbH to provide our products and services, we may need to share your personal data with affiliated companies and freelancers and/or transfer your information to other countries. We will always seek to ensure that it is kept secure and only used in accordance with your instructions and agreed purpose.
We may collect personal data in preparation of entering into a formal agreement. Such data might be used to conduct searches and background checks. Any related data processing might take place outside the European Economic Area (“EEA”).
Furthermore, we may use and disclose personal data to the extent necessary to comply with laws, regulations, court orders, government agencies or investigations and similar legal instructions, to resolve disputes, and to protect Vision Components GmbH’s rights and property. Additionally, we may also contract with other third-parties to provide services, such as shipping, payment processing, contact verification, market research, and organization of promotions, or other subcontractors; however, we will provide these contractual parties only with the personal data necessary to perform the work for which they were contracted. Such providers might use a cloud based tool, which means that data might be processed in countries outside the EEA. In such cases Vision Components GmbH and such a provider have agreed the necessary terms as required by law.
Vision Components GmbH will not sell personal data to any third party and we will take commercially reasonable efforts to maintain the confidentiality of such data and requires those to whom we disclose personal data to do the same.

Declaration of Consent Regarding Privacy

By submitting a form you agree that we process the data you submitted for the above mentioned purposes.

Cookie Tracking

Cookies are small text files that are stored by your browser when you visit websites and use applications. You can define how websites use cookies by configuring the privacy settings in your browser (additional information on cookie settings can be found in the help function of your browser). If you deactivate cookies entirely, our website may under some circumstances not work properly. We use cookies to make our website more user friendly and for statistics.

Matomo

This website uses the open source web analytics service Matomo. Matomo uses technologies that enable cross-page recognition of the user to analyze user behavior (e.g. cookies or device fingerprinting). The information collected by Matomo about the use of this website is stored on our server. The IP address is anonymized before storage.With the help of Matomo, we are able to collect and analyze data about the use of our website by website visitors. This allows us to find out, among other things, when which page views were made and from which region they come. We also collect various log files (e.g. IP address, referrer, browsers and operating systems used) and can measure whether our website visitors perform certain actions (e.g. clicks, purchases, etc.).The use of this analysis tool is based on Art. 6 para. 1 lit. f DSGVO. The website operator has a legitimate interest in the anonymized analysis of user behavior in order to optimize both its website and its advertising. Insofar as a corresponding consent has been requested, the processing is carried out exclusively on the basis of Art. 6 para. 1 lit. a DSGVO and § 25 para. 1 TTDSG, insofar as the consent includes the storage of cookies or access to information in the user's terminal device (e.g. device fingerprinting) as defined by the TTDSG. The consent can be revoked at any time.

You have the option to prevent actions you take here from being analyzed and linked. This will protect your privacy, but will also prevent the owner from learning from your actions and improving the usability for you and other users.

IP anonymization

We use IP anonymization for the analysis with Matomo. In this case, your IP address is shortened before analysis so that it can no longer be clearly assigned to you.

Hosting

We host Matomo exclusively on our own servers, so all analytics data remains with us and is not shared.

Your rights as the user

As user („affected person“) your have the right to demand information anytime about which data has been saved by us and for what reason this has been saved. Furthermore, you may report incorrect data or have data deleted which is invalidly strored or no longer required.

Complaint

If you feel that we have failed to deal with your Personal Information in accordance with this policy, or the applicable privacy laws, please contact us at the contact details listed below so we have an opportunity to resolve the issue to your satisfaction.
Our contact person will:
  • listen to your concerns and complaints;
  • discuss with you the ways in which we can remedy the situation; and
  • put in place an action plan to address your complaint and improve our information handling procedures if appropriate.

Contact

Do you have questions regarding this privacy policy? Don’t hesitate to contact us!

Vision Components GmbH
Ottostraße 2
76275 Ettlingen
+49 7243 2167-0
info@vision-components.com

Responsible for compliance and monitoring of our data protection obligations.
Last updated: May 2018