By accessing the Vision Components GmbH website, information is automatically sent to the server of our website from the browser you use on your end device. This information is temporarily stored. Here, the following information is recorded without any action on your part and is stored until its automatic deletion:
The above mentioned data is processed by us for the following purposes:
Our justified interest results from the above listed data acquisition purposes. We never use the collected data for the purpose of drawing conclusions about you personally. Furthermore, we use website cookies and analytics services when you visit our website. More details follow below.
You can contact us anytime by using our contact form. Providing a valid email address, your first and last name as well as other data is required for us to know, who sent the inquiry and enables us to answer your request. More details can be provided voluntarily. Data processing for the purpose of making contact with us is done on the basis of your voluntarily provided consent.
For returning goods for repair or replacement, an mandatory RMA number is automatically generated after filling in the RMA or return form on our website. All collected personal and product related data with this form are necessary to accomplish a repair or replacement. Data processing for the purpose of repair or replacement is done on the basis of your voluntarily provided consent.
It is our intention to obtain personal information only by fair and lawful means, and to use the personal data to service your needs and requests. We may also use personal data to process an order made through the website, including shipping and returns for replacement and repair, and for organizing and submitting customer satisfaction reviews. We may also use such personal data to support marketing for our products and services and to enhance the content and use of our website.
Furthermore, data collection in our online forms, at trade shows or at the phone serves the purpose to optimize customer services, general and especial contact approach as well as initial business contacts.
As a global company, in order for Vision Components GmbH to provide our products and services, we may need to share your personal data with affiliated companies and freelancers and/or transfer your information to other countries. We will always seek to ensure that it is kept secure and only used in accordance with your instructions and agreed purpose.
We may collect personal data in preparation of entering into a formal agreement. Such data might be used to conduct searches and background checks. Any related data processing might take place outside the European Economic Area (“EEA”).
Furthermore, we may use and disclose personal data to the extent necessary to comply with laws, regulations, court orders, government agencies or investigations and similar legal instructions, to resolve disputes, and to protect Vision Components GmbH’s rights and property. Additionally, we may also contract with other third-parties to provide services, such as shipping, payment processing, contact verification, market research, and organization of promotions, or other subcontractors; however, we will provide these contractual parties only with the personal data necessary to perform the work for which they were contracted. Such providers might use a cloud based tool, which means that data might be processed in countries outside the EEA. In such cases Vision Components GmbH and such a provider have agreed the necessary terms as required by law.
Vision Components GmbH will not sell personal data to any third party and we will take commercially reasonable efforts to maintain the confidentiality of such data and requires those to whom we disclose personal data to do the same.
By submitting a form you agree that we process the data you submitted for the above mentioned purposes.
As user („affected person“) your have the right to demand information anytime about which data has been saved by us and for what reason this has been saved. Furthermore, you may report incorrect data or have data deleted which is invalidly strored or no longer required.
If you feel that we have failed to deal with your Personal Information in accordance with this policy, or the applicable privacy laws, please contact us at the contact details listed below so we have an opportunity to resolve the issue to your satisfaction.